For ages 21+

betongame Responsible Gaming

Gaming is best enjoyed when it is a source of fun. betongame believes that the right limits and awareness keep a player healthy and happy. On this page we explain how to keep yourself safe, set limits, and get help when needed.

For ages 21+ only

Self-Exclusion 24/7 Support Spending Limits Account Controls

Why Responsible Gaming Matters

Gaming as a source of enjoyment — not excess

Online betting and casino games are a form of entertainment, but like any entertainment they need boundaries. At betongame we want every player to play consciously and in a controlled way. Our Terms and Conditions clearly state that betongame is only for people aged 21 or above.

Responsible gaming means setting a budget before you play, sticking to time limits, and taking a break immediately if you feel financial or mental stress. If you ever feel that betting is affecting your daily life, that is a signal — and seeking help is the brave thing to do.

Under our Privacy Policy, your account information is fully protected. When you request self-exclusion or a limit, betongame acts on it promptly — without judgment or questions.

If you have any questions about game rules or bonus terms, you will find detailed answers on the FAQ page. Play with knowledge — that is the best approach.

Tools to Set Your Own Limits

betongame gives you full control over your account

Deposit Limit

Set your own limit on how much you can deposit per day, per week, or per month. Once set, it cannot be increased before the specified period ends.

Session Time Limit

Decide how long you will play in one session. When the set time is up, the system will notify you automatically — giving you the chance to take a break on your own.

Temporary Account Suspension

If you want to take a break from your account for a set period, suspend it temporarily — from 1 day to several weeks. You will not be able to log in during this time.

Self-Exclusion

Choose self-exclusion for a long-term break. Once this option is activated, betongame will close your account completely, and a specific process must be followed to reactivate it.

Loss Limit

Decide in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, play will stop automatically.

Contact the Support Team

To set any tool or get help with your account, contact betongame's 24/7 live chat or email. The team provides support in both Bengali and English.

Recognise the Warning Signs

If you notice any of the following, it is time to take a break

Spending more than your budget and being unable to stop, or feeling the urge to play "just a little more".
Repeatedly betting to recover lost money — known as "chasing losses".
Hiding your betting activity from family or friends, or lying about it.
Spending too much time on betting while neglecting work, studies, or family responsibilities.
Betting with borrowed money or by dipping into savings.
Feeling restless, irritable, or anxious when not betting.
Repeatedly trying to cut down or stop playing but failing to do so.

betongame's Commitment

We do not want entertainment to become a problem

No one under 21 is allowed to open an account — age verification is mandatory.
When a self-exclusion request is received, betongame closes the account without delay.
Support team members are trained in responsible gaming — they never encourage anyone to play more.
If we notice unusual activity on a player's account, we reach out proactively.
If someone believes a person close to them is at risk, they can also notify our support team.
Bonuses and promotions should never be used as a reason to play more — they are simply part of the entertainment.

Ask Yourself

Answer honestly — this information is for you alone

Self-Assessment Checklist

Read the questions below and judge for yourself where you stand

In the past month, have I spent more on betting than I planned?

After a loss, have I placed another bet to feel better?

Are family or friends worried about my betting?

Has time with family or at work decreased because of betting?

Have I wanted to cut down on betting but been unable to?

If two or more of these questions are answered "yes", speak with betongame's support team or contact a professional counsellor. This is not a sign of weakness — it is a sign of courage.

Where to Get Help

You are not alone — support is always available

betongame Live Chat

24 hours a day, 7 days a week — talk in Bengali. Tell the support team directly about setting limits, self-exclusion, or any concern you have.

Email Support

Write directly to betongame's support email. Your message is kept confidential and responses are prompt. You will find the support email address in the footer of the site.

Family and Loved Ones

If something is wrong, talk to a family member or a close friend. Support from someone close can often be effective even before professional help is sought.

Professional Advice

Seeking help from a mental health counsellor is completely normal. This service is available through various organisations and hospitals in Bangladesh.

Protection of Minors

betongame strictly does not allow anyone under 21 to register or play. Age is verified when an account is opened, and additional proof may be requested in suspicious cases. If there are teenagers or children in your home, make sure they cannot access your account.

Use password protection on your device and never leave your device unattended while logged in. If you think an underage person has used your account, change your password immediately and notify the support team.

Have an open conversation within the family — explaining what online betting is, what its risks are, and why it is only for adults, in age-appropriate language, is a parent's responsibility.

Tips for Playing as Entertainment

Small habits make a big difference

Set a budget first

Before you start playing, decide the maximum amount you will spend in that session. Once you reach that amount, stop.

Do not play with essential money

Do not use money set aside for bills, rent, or household expenses for betting. Play only from your "entertainment budget".

Take breaks

Take at least a 10-minute break every hour. Get up, drink some water, take a walk, or do something else during that time.

Do not chase losses

Placing bigger bets to recover lost money usually leads to even greater losses. Being able to accept a loss is the smart move.

Do not play when you are in a bad mood

Betting while angry, sad, or frustrated is risky. Decisions are better when you are emotionally calm.

Do not make gaming your only pastime

Keep other enjoyment in your life — hobbies, time with family, catching up with friends. Betting is just one form of entertainment, not everything.

Common Questions About Responsible Gaming

Questions you may have in mind

No, you cannot. betongame verifies age at the time of registration, and only people aged 21 or above can open an account. In suspicious cases, additional proof of identity may be requested.

No. Self-exclusion closes your account for playing, but your balance remains safe. Contact the support team to complete the withdrawal process.

Yes, the deposit limit can be reduced at any time and takes effect immediately. However, if you want to increase the limit, you must wait through a specific cooling-off period — this is intentional so that decisions are not made in haste.

Start by speaking with them directly — with empathy, not judgment. You can also let betongame's support team know, and they will help with the next steps. Encourage the person to seek professional counselling.

Reactivating an account after long-term self-exclusion requires following a specific process, which includes a cooling-off period and contacting the support team. betongame has deliberately made this process slow so that no one acts on impulse.

betongame's 24/7 live chat is available on every page of the site. You can also reach out by email — the address is in the footer. The support team serves in both Bengali and English.