betongame's Privacy Policy
This document clearly describes how your personal information is collected on the betongame platform, what it is used for, and how it is kept secure.
This privacy policy was last updated. betongame reserves the right to change this policy at any time, and any changes will be published on this page. You are advised to check this page regularly.
Table of Contents
Introduction and Scope
betongame is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy applies to the use of the betongame website (betongameapk.cam) and all associated services. By registering an account on our platform or using our services, you agree to the terms of this policy.
The purpose of this policy is to clearly inform you about what information we collect, how that information is used, and what steps we take to ensure the security of your information. Reading betongame's Terms and Conditions alongside this privacy policy will give you a clear understanding of the overall contractual framework of the service.
This policy applies only to the betongame platform. Third-party websites or services are governed by their own privacy policies.
Information We Collect
betongame may collect the following types of information:
2.1 Identity Information
- Full name and date of birth
- Mobile number and email address
- National ID number or passport number (for account verification)
- Postal address or residence details
2.2 Financial and Payment Information
- bKash, Nagad, Rocket, Upay or bank account details (for processing transactions)
- Deposit and withdrawal history
- Financial records of betting and gaming activity on the platform
2.3 Technical Information
- IP address and device type
- Browser type and operating system
- Date, time and session information when accessing the site
- User activity logs (which pages were visited, how long, what was clicked, etc.)
2.4 Communication Information
- Records of communications made with us via live chat or email
- Support ticket and complaint details
How We Collect Information
betongame collects information in the following ways:
- Registration form: Information you provide directly when creating an account.
- Transaction process: Information received from payment methods during deposits or withdrawals.
- Account verification: Documents you submit to confirm your identity.
- Automatic collection: Technical information through cookies, log files and web beacons.
- Support communication: Messages you send via chat or email.
- Third-party services: Information received from payment gateways or identity verification providers.
Purpose of Using Information
Collected information is used for the following purposes:
4.1 Service Operations
Information is used to create and manage your account, process payments, and deliver gaming services. Payment-related information is essential for correctly completing deposit and withdrawal transactions.
4.2 Identity Verification and Security
User identity is verified to prevent fraud, money laundering and unauthorised access. Login activity is monitored to ensure account security.
4.3 Customer Support
Communication details and account information are used to help betongame's 24/7 live chat and email support team resolve your issues.
4.4 Service Improvement
Usage pattern data is analysed to evaluate platform performance and improve the user experience.
4.5 Responsible Gaming
betongame is committed to responsible gaming. User gaming activity is monitored to identify potentially problematic behaviour, and support is provided where needed.
4.6 Legal Compliance
Information may be retained and provided to comply with applicable laws and regulations and to meet lawful requests from law enforcement authorities.
Sharing Information with Third Parties
betongame does not sell your personal information. However, information may be shared with specific third parties in the following circumstances:
5.1 Service Providers
Only the necessary information is shared with third parties that assist with payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical infrastructure management. These organisations are bound by confidentiality agreements.
5.2 Game Software Providers
Game service providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may use the minimum necessary information to operate their gaming services properly.
5.3 Legal Requirements
Information may be disclosed as required by law in response to a court order or a lawful request from a competent authority.
5.4 Business Restructuring
In the event of a merger, acquisition or asset transfer, user information may be transferred. You will be notified in advance in such cases.
Cookies and Tracking Technology
The betongame website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve site functionality and the user experience.
6.1 Essential Cookies
Core site functions — such as maintaining login sessions and ensuring security — depend on these cookies. They cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your preferences (language, display settings). Disabling them may limit certain features.
6.3 Analytics Cookies
These cookies are used to monitor site usage and improve service quality. The collected data is analysed in aggregate and is not used to identify individuals.
Most cookies can be managed through your browser settings. However, disabling certain cookies may limit site functionality.
Data Storage and Security
7.1 Retention Period
Your information is retained for as long as your account is active and for as long afterwards as required for legal or business purposes. Financial transaction records are kept for a defined period even after an account is closed.
7.2 Security Measures
betongame uses SSL encryption technology to keep your information secure. Data is stored in encrypted form on servers. Access controls ensure that only authorised staff can access your information.
7.3 Data Breach
If a security breach occurs and it affects your information, you will be notified within a reasonable time.
User Rights
betongame gives you the following rights over your personal information:
8.1 Right to Access
You may request to know what information we hold about you. After completing verification, we will provide that information to you.
8.2 Right to Correction
If any information in your account is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal or contractual obligations.
8.4 Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted, such as while the accuracy of the information is in dispute.
8.5 Right to Object
You may object to marketing communications at any time and we will stop them.
To exercise these rights or if you have any questions, please contact our support team. You can also read our About Us page to learn more about betongame.
Protection of Minors
All betongame services are for persons aged 21 or older only. An age verification process is in place to prevent minors from using our platform.
If we become aware that information from a minor has been collected, we will delete it immediately and the associated account will be closed.
More details on the protection of minors can be found in our Responsible Gaming Policy.
Policy Changes and Contact
10.1 Policy Updates
betongame reserves the right to amend this privacy policy as needed. For significant changes, you will be notified via your registered email or through a notice on the platform. The updated policy will be considered effective from the date it is published on this page.
10.2 Contact
If you have any questions, comments or requests about this privacy policy, you may contact us via 24/7 live chat or email. Our support team provides assistance in Bengali and English.
Contact email: [email protected]
10.3 Frequently Asked Questions
Answers to common questions about the privacy policy or use of the platform can be found in our FAQ section.